Hockessin Athletic Club (HAC) had worked with the same health club marketing company for years. Then they started to see a real dip in their direct mail response rates. The postcards weren't working for acquisition anymore, and they blamed it on the digital age.As they were losing their faith with direct mail, HAC ran into the UpSwell team at the annual International Health, Racquet & Sportsclub Association (IHRSA) show. They soon discovered that the problem wasn't new technology — it was old thinking.

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Solution

HAC didn't just need more leads — it needed more qualified leads that would convert. A member profile analysis was done, identifying the ideal income threshold for new members. As it turns out, many of their previous mailers had been going to unqualified households that didn't have enough disposable income to join a high-end athletic club.The data-driven approach let UpSwell precisely target only the best prospects for HAC, via specific income and age filters. The resulting list was more targeted than ever before. The leads were far more qualified. And by the third mailing, HAC had tripled their response rate. Fresh thinking brought new impact to the postcards' design and messaging too — including variable data printing, new mover mailers, and the use of plastic postcards.

Switching providers to UpSwell was one of the best moves we've made for HAC. We have seen triple the return in some cases because of their expertise and thoroughness. — Lisa Maguire, Marketing Director, Hockessin Athletic Club